2000 Pocket Luxury Spring Mattress
2000 Pocket Spring Mattress
2000 Pocket Spring Mattress
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with moonsleepbeds.co.uk, and that includes Returns & refunds.
If you buy from MoonSleepBeds, you are purchasing a piece of furniture unique to you. Every item that leaves our doors is made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don't accept returns of made-to-order items unless they are faulty or incorrect.
Please call our Customer Services Team on 07413 203 147 within 3 days of delivery if you realise your made-to-order bedroom furniture is faulty, or that we have delivered the wrong item. We will try to resolve your issue or facilitate your return.
We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.
In cases where a return is requested, you do not need to disassemble your product for our Sleep Team to collect. All we ask is that your unwanted item is returned in the condition it was received.
Returns will only be facilitated Monday to Friday, excluding Bank Holidays at a time that suits our rolling delivery schedule.
We will process your refund as soon as you let us know that you would like one or from the date that we receive your item back in stock.
Orders not yet delivered will be refunded within 7 days* of notification. We will refund your purchase price, excluding our administration fee of £99 per order.
Orders that have been delivered and returned will be refunded within 7 working days* that after we receive your return into stock. We will refund your purchase price, excluding our collection and restocking charge of £149 per order.
For security reasons, you will be refunded on the card or payment method that you used to place your order.
If you are not available in person to accept on the delivery day and 4-hour slot we have agreed with you, we reserve the right to charge a fee of £69 for redelivery. All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.
What happens if the item doesn't fit the property?
All our beds are hand made to order. Hence we highly recommend measuring your property prior to placing an order with us to ensure the beds have easy access to room of your choice for delivery and assembly. It is the customer's responsibility to ensure there is ample space available. In an unfortunate event where the items are unable to be taken to the room of your choice for assembly, the £149 restock charge will be deducted from your refund amount back to you.
It is the customer's responsibility to ensure there is ample space available. In an unfortunate event where the items are unable to be taken to the room of your choice for assembly, the £149 restock charge will be deducted from your refund amount back to you.
All our Photos are taken in studio environment, due to the nature of the furniture and some fabrics may appear slightly different in person. To avoid any disappointment please request free of charge fabric samples before placing an order for a Bed and Blanket Box.
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Moonsleepbeds.co.uk. It's a small way we can say thank you for your order.
MoonSleepBeds offers a premium two-man delivery service with every order at no extra charge (UK mainland only*).
*To maintain our stringent service levels a small delivery charge may apply to remote areas.
Our Delivery Days
Deliveries are typically completed Monday to Sunday, 7am to 7pm, excluding Bank Holidays. In all cases, delivery date and time will be agreed with you beforehand.
Our handmade beds can take between 5 to 7 days, depending on the selected model and delivery postcode.