Klarna FAQs

Sleep Better, Pay Later with Klarna

We’ve partnered with Klarna to make your shopping experience at Moon Sleep Beds more flexible and stress-free. With Klarna, you can enjoy your dream bed now and spread your payments over time — safely and easily.

Why Shop with Klarna?

Klarna makes checkout fast and simple. Choose Klarna at checkout and decide whether to pay later in full or split your purchase into easy instalments. No hidden fees. No complicated process. Just smooth shopping.

Option 1: Pay in 30 Days

Order your favourite Moon Sleep Bed today and pay within 30 days — no upfront payment required.
You’ll receive your order first and pay later when it’s most convenient for you.

Pay in 30 days is an unregulated credit agreement. Missing or late payments may affect your credit rating. Available to UK residents aged 18 and over. Subject to status and Klarna’s terms.

Option 2: Pay in 3 Instalments

Divide your payment into three automatic instalments, taken every 30 days.
Your first payment is made when your order is confirmed, followed by two more — 30 and 60 days later. No interest, ever.

Pay in 3 is an unregulated credit agreement. Late or missed payments may impact your credit file. 18+, UK residents only. Subject to status and Klarna terms apply.

How to Use Klarna

  1. Add your Moon Sleep Beds items to your basket.

  2. Select Klarna at checkout.

  3. Choose your preferred payment method.

  4. Manage your order and payments easily through the Klarna app.

Manage with the Klarna App

Keep track of all your purchases, payments, and delivery updates in one place.
Download the Klarna app or visit app.klarna.com/login to stay in control.

Shop Securely

Klarna uses strong encryption and fraud-prevention technology to protect your personal and financial information. Every purchase is safe and verified.

Frequently Asked Questions

What if I return my bed?

As soon as your return is processed by Moon Sleep Beds, Klarna will adjust or cancel your payment.
Simply follow our return steps, keep your tracking details, and mark “Report a return” in your Klarna app to pause your statement.

What if my order arrives damaged?

You don’t need to pay for faulty or damaged items.
Contact us right away and choose “Report a problem” in your Klarna account — this pauses your payment while we resolve the issue.

What if my order hasn’t arrived yet?

If your order hasn’t been delivered, you don’t need to pay yet.
Reach out to our support team for tracking updates and use “Report a problem” in the Klarna app to pause your payment until delivery.

What if my Klarna statement is wrong?

If your Klarna statement doesn’t match your order, please contact Moon Sleep Beds first to update the details.
You can also pause your payment through Klarna until the issue is corrected.

What happens if I miss a payment?

Missing a payment may result in late fees or affect your credit rating.
Klarna will send reminders before the due date so you can stay on top of your payments.
Full details are available in Klarna’s Terms & Conditions.

Need Help?

For more information, visit Klarna’s Customer Service or manage everything easily through the Klarna app.